Terms of Use

Here you’ll find the documents that govern how five2one works, how we handle your information, and how our website uses cookies.

Privacy Policy: how we collect, use, and protect your personal data.
Cookie Policy: what cookies we use and how you can manage your preferences.
Privacy Settings: review or change your cookie and privacy choices at any time clicking here.

We believe in clarity, not fine print. If anything here is unclear, reach out and we’ll walk you through it.

 

The purpose and legal basis for our processing of your personal data
Five2one Estate processes customer and personal data to provide our assistance in connection with the purchase, sale and of real estate and under our Five2one sharing concept.

The basis for our processing of customer and personal data is thus first and foremost the agreement with the customer and the necessity to assist the customer in connection with the customer’s order. with buying, selling and financing real estate.

It is also based on the consent given by requesting our newsletters, material about the Five2one concept, being included in our buyer and seller directory and receiving material about homes in Spain.

In addition, we are covered by the Money Laundering Act, which obliges us to carry out a know-your-customer procedure in connection with the solution of the task.

You can find the bases for our processing with regard to the general and special categories of personal data included in the customer and assignment data in the General Data Protection Regulation and the Money Laundering Act.

The bases for our processing of special categories of personal data can be found in Article 9(2)(f) (establishment of a legal claim) and (g) (substantial public interest, including compliance with the Money Laundering Act) of the General Data Protection Regulation.

We process information about criminal offenses pursuant to section 8(3) of the Data Protection Act (safeguarding a legitimate interest, including, for example, compliance with the Money Laundering Act).

We further apply the basis for processing general data, “legitimate interest” in Article 6(1)(f) of the GDPR in cases where there is a dispute about our work, including if a complaint is raised or legal proceedings are initiated. We do this because we assess that our interest in being able to meet claims in this context outweighs the data subject’s interest in protecting their privacy. At the same time, it is our assessment that the data subject, in the event of a complaint/litigation, can reasonably expect us to store and use data about the data subject.

Categories of personal data
We process all types of personal data, including general, confidential and special categories/sensitive personal data. However, we do not collect and process information about criminal offenses.

Recipients and categories of recipients
We disclose or transfer your personal data to the following recipients where necessary:

  • The relevant parties in the tasks when carrying out our work in connection with with buying, selling and financing real estate
  • Authorities, if we are obligated to do so
  • Our accountant and bookkeeper
  • Our data processors: The suppliers of our mail system, our digital signature system and our case and record keeping system and their sub-processors, if any

Finally, we exchange case and customer information internally and we exchange personal data on customers to buyers, sellers, real estate providers, promoters, brokers, agents, banks or other party representatives for the purpose of registering a customer as a customer of Five2one Estate and as part of our fulfillment of the task that we have undertaken for the customer and which inherently involves the exchange of personal data and confidential information.

Transfer to recipients in third countries, including international organizations
We do not disclose or transfer personal data to recipients outside the EU/EEA unless otherwise agreed in advance with the customer.

Where the personal data originates from
First and foremost, we get our personal data from our customers when they engage with our ads and social media and give consent for us to collect this personal data. We then receive information when customers agree with us that we will provide them with assistance in connection with the service. with buying/selling/financing real estate or they want to acquire a share of a home under the Five2one concept.

In addition, we may obtain information from publicly available sources, parties to the case, other advisors or authorities as appropriate.

Storage of your personal data
We undertake to store the personal data, including electronic data, for an appropriate period after the end of the case, which is generally not less than 5 years. We therefore also retain all personal data for a similar period of time.

Your rights
If you want to exercise your rights, please contact us.

Right to see information (right of access)
You have the right to access the information we process about you.

Right to rectification (correction)
You have the right to have incorrect information about yourself corrected.

Right to erasure
In special cases, you have the right to have data about you erased before the time of our general general erasure occurs.

Right to restriction of processing
In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the data – except for storage – with your consent, or for the establishment, exercise or defense of legal claims, or to protect a person or important public interests.

Right to object
In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

Right to transmit data (data portability)
In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one controller to another without hindrance. You can read more about your rights in the Danish Data Protection Agency’s guide on data subject rights, which you can find at www.datatilsynet.dk.

Complaint to the Danish Data Protection Agency
You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency’s contact details at www.datatilsynet.dk.

The data controller – how to contact us
www.five2oneestate.com is owned by Five2one ApS, cvr. no 42284548 and Five2one Estate SL, CIF B75646323 and you can contact the data compliance officer, Jakob Skram-Jensen at info@five2oneestate.com

Our contact form on the website:

Purpose

When you use a contact form on our website, we process the personal data provided for the purpose of responding to the inquiry.

The legal basis for our processing of personal data

The processing of personal data takes place under legitimate interest (the balancing of interests rule in the GDPR), taking into account that the visitor has provided the information in order to be contacted.

Categories of personal data and their source

General contact information is collected in the form of name, email and phone number. In addition, we ask for a message that can elaborate on what the inquiry is about. Only personal data provided by the visitor is collected.

Recipients of personal data

The personal data provided will not be disclosed or transferred outside the company.

Storage of personal data

If, based on the inquiry, a collaboration, customer relationship or otherwise a closer relationship is established, the personal data will be stored for as long as it is relevant for the purpose for which it was collected. If not, the personal data will be deleted once the request has been processed.

By signing up for the newsletter:

Purpose

When you sign up for the newsletter on our website, we process the personal data provided for the purpose of sending emails with news, SMS, offers, new products and services, invitations to events and other marketing initiatives.

The legal basis for our processing of personal data

The processing of personal data is based on consent. Please note that you can withdraw your consent at any time.

Categories of personal data and their source

Contact information is collected in the form of name and email. Only personal data provided by the visitor is collected.

Recipients of personal data
The personal data provided will not be disclosed outside the company. The personal data is transferred (not disclosed) to MailChimp in the USA, where it is used to send newsletters. MailChimp cannot use the personal data for its own purposes and therefore acts solely on our instructions. A data processing agreement has been entered into with MailChimp and data transfer is based on Standard Contractual Clauses (SCC).

Storage of personal data

The personal data is stored as long as you subscribe to the newsletter or until you withdraw your consent.

When registering for an event:

Purpose

When registering for a physical event (contact form), we process the personal data provided for the purpose of registering registrants and for the purpose of sending emails with service messages about the event/webinar up to and immediately after the event.

The legal basis for our processing of personal data

The processing of personal data takes place under legitimate interest (the balancing of interests rule in the GDPR), taking into account that the visitor has provided the information in order to be contacted.

Categories of personal data and their source

Contact information is most often collected in the form of name, email, phone number and company registration number, but we may also ask for title, company, etc. Only personal data provided by the visitor is collected.

Recipients of personal data

The personal data provided will not be disclosed outside the company.

Storage of personal data

If, based on the participation in an event, a collaboration, customer relationship or otherwise a closer relationship is established, the personal data will be stored for as long as it is relevant for the purpose for which it was collected. If not, the personal data will be deleted when the event has ended and the request has been processed.

The purpose and legal basis for our processing of your personal data
Five2one Estate processes personal data from our website, social media and search engines to market our services to existing and new customers.

We base our marketing efforts on consent. This ensures that visitors to our website are not tracked before they have consented to this.

When we advertise on social media and search engines, including LinkedIn, Facebook and Instagram, we are technically dependent on the social media and search engine having obtained the consent of the users who may see our messages and that the consent actually meets the requirements of being voluntary, specific, informed and an unambiguous expression of intent.

You can find the basis for our processing of personal data in relation to our marketing in Article 6(1)(a) of the General Data Protection Regulation.

Categories of personal data
We only process general personal data when you visit our website or we market our services through search engines and social media. When using social media or search engines for marketing, we ensure that we do not process sensitive data. We only process geographical location, age, gender, workplace, education and similar general personal data.

Recipients and categories of recipients
We disclose or transfer your personal data to the following recipients to the extent necessary:

  • Authorities, if we are obligated to do so
  • The suppliers of our website and their sub-processors

Finally, we share personal data for which we are the data controller with the social media and search engines that we use in our marketing.

Transfer to recipients in third countries, including international organizations
As far as possible, we do not disclose or transfer personal data to recipients outside the EU/EEA. However, social media databases are located all over the world. For example, we cannot guarantee that LinkedIn will not send personal data to the US. The same applies to the personal data collected by the search engine Google, which we use and are responsible for in our marketing. Over the years, it is our expectation that social media databases will be located in the EU along with the personal data attributable to EU citizens.

Sources from which collected personal data originates
The personal data originates from visitors to our website and users who have a social media account where our ads and posts appear. When you visit Five2one Estate.dk, we collect personal data through cookies. Five2one Estate can use all types of cookies. Read below about the different types of cookies and your consent to our use of them.

What is a cookie
Cookies are used by virtually all websites. There are basically 4 types of cookies:

  1. Technical cookies: Technical cookies are necessary for the vast majority of websites to function properly. They also make sure you don’t keep getting kicked off the website you’re visiting. The use of technical cookies does not require consent.
  2. Statistics cookies: Statistics cookies are used to optimize the design, usability and effectiveness of a website.

The information collected is used, for example, to analyze which information is most popular on the site and therefore easy to find in order to improve user-friendliness. Statistics cookies can also be used to collect visitor statistics through a simple count of the number of visits to a website. Statistic cookies usually have little or no impact on privacy as they do not record what is searched for on other websites. However, it is a requirement that the website owner informs and asks for consent when using statistics cookies.

  1. Personalized cookies: Personalized cookies collect information by following us around a website where they collect our digital footprint. They are therefore also called “tracking cookies”.

Personalized cookies are used to deliver more targeted and relevant content on the website – for example in the form of suggested information and articles. Other users are shown different content on the website because they are interested in something else. The content is selected based on the information personalized cookies have collected about your searches, interests and clicks around the web. Personalized cookies can therefore be seen as a service to target you with relevant content as you move around the web.

A website that collects information using cookies to create personalized content must inform about this and obtain consent.

  1. Marketing cookies: When cookies are used commercially to target ads to you, they are marketing cookies.

Marketing cookies collect information by following us on individual websites in the same way as personalized cookies. Marketing cookies are therefore also “tracking cookies”. The information collected is used to create an overview of our interests, habits and activities to show relevant ads in relation to what we have previously looked at. A website must inform and obtain consent when using marketing cookies.

Avoid cookies
If you want to avoid cookies altogether, turn cookies off in your browser. Where you find the settings depends on which browser you are using. However, you should be aware that if you do this, there are features and services you cannot use because they require the website to remember the choices you make. All browsers allow you to delete cookies individually or all at once from your computer. How you do this depends on which browser you are using.

Storage of your personal data
We have internal guidelines for the retention period of all categories of personal data. Documentation of consent is stored for at least 2 years after the consent was last used. Personal data from cookies on our website is stored for different periods of time. Some cookie information is deleted when you no longer use our website (session terminated). Other cookie information is stored for several years. Personal data from social media is stored for as long as we market on that social media, unless deletion is requested.

Automated decisions, including profiling
We advertise on social media, such as Facebook and LinkedIn, and through search engines, including Google. In this context, we understand that profiling is taking place. The logic of profiling is that our messages are sent out to people who the social media outlet in question believes are most likely to be interested in them.

Your rights
If you want to exercise your rights, please contact us.

Right to see information (right of access)
You have the right to access the data we process about you.

Right to rectification (correction)
You have the right to have incorrect information about yourself corrected.

Right to erasure
In special cases, you have the right to have data about you deleted prior to the time of our general general deletion. When deletion is requested, we ensure as far as possible that the personal data is deleted from the IT systems that are technically available to us and that we use in our marketing. If you wish to delete the personal data for which we and the relevant social media are jointly responsible, we refer you to the social media’s website where you can request deletion, including deletion of your own account.

Right to restriction of processing
You have the right to have the processing of your personal data restricted in certain cases. If you have the right to have the processing restricted, we may in future only process the data – except for storage – with your consent, or for the establishment, exercise or defense of legal claims, or to protect a person or important public interests.

Right to object
In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

Right to transmit data (data portability)
In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one controller to another without hindrance. You can read more about your rights in the Danish Data Protection Agency’s guide on data subject rights, which you can find at www.datatilsynet.dk.

Complaint to the Danish Data Protection Agency
You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency’s contact details at www.datatilsynet.dk.

The data controller – how to contact us
www.five2oneestate.dk is owned by Five2one ApS, cvr. No. 42284548 and you can contact the Data Protection Compliance Officer, Jakob Skram-Jensen at jakob@five2oneestate.dk

Already a five2one owner? Your home, your weeks. Here is who to reach when something comes up.

  • Home Management. Need a hand during your stay? Cleaning, maintenance, anything that needs looking after. → Contact Home Management
  • Operations. Any doubts about the paperwork? Ask the team that keeps things running behind the scenes. → Contact Operations
  • The five2one app. Something not working, or not sure where to find it? We’ll sort it out. → Get help with the app
  • Interior Design. Want the house to feel even more like yours? Let’s talk about it. → Talk to Interior Design
  • Selling or converting. Thinking of selling your home, or of turning it into a five2one home? → Talk to Sales

Curious about five2one? No question is too basic. Start wherever feels natural.

  • Message. Ask us anything and someone from our team will write back. → Send a message
  • Webinar. Prefer to listen first? Join an info webinar and see how co-ownership works. → Join the next webinar
  • Call. Easier to talk it through? Book a first call with our team. → Book a call

Developers, agents and partners If you work in property, we’d like to hear from you.

  • Developers. Have a project or a development in mind? Let’s talk about what a five2one home could look like there. → Talk to Sales
  • Partner agents. Work with clients who would enjoy a smarter way to own a second home? Let’s work together. → Become a partner

Work and collaborate with us Ideas, stories and good people are always welcome.

  • Marketing and collaborations. Have a brand, an idea or a story that fits? Let’s see where it could go. → Contact Marketing
  • Press. Writing about us? Tell us what you need and we’ll get back to you. → Contact Press
  • Careers. Want to work with us? See open roles or introduce yourself. → See careers
  • Technology and AI. Need help with technology or AI in your own business? Our consultancy can help. → Talk to Technology & AI

Our offices Find us in Spain and Denmark. Call, write or message us on WhatsApp.

  • Benalmádena, Spain. C/ Dragonera 2M, Reserva del Higuerón, 29630 Benalmádena, Málaga, Spain · +34 678 987 677 · WhatsApp +34 619 626 291 · M to F 09:00 to 18:00 → Get directions
  • Vejle, Denmark. Andkærvej 19D, DK-7100 Vejle, Denmark  ·  +45 521 79 521 · M to F 09:00 to 18:00 → Get directions

AI transparency

We use artificial intelligence as a tool, never as a substitute for people or for reality. This section explains where we use it, what it does and what it never does, so you always know what you are looking at.

Photographs of our homes

The photographs on our website show real homes. We use AI-assisted editing tools for standard adjustments, such as colour balance, lighting, exposure, contrast and sharpness, so that each image comes closer to how the space feels in person. We do not use AI to generate photographs of our homes, or to add, remove or change any feature of a property, including rooms, finishes, furniture, views or surroundings.

Renders

Some homes are shown with renders: digital visualisations of a planned design, used for homes under construction or renovation, or to show a proposed interior. Renders are created with conventional 3D visualisation software, not generated with AI. They are not photographs, and we identify them as renders on each property page. They show the design as intended at the time of publication, so finishes, materials, furniture, colours, landscaping and views may differ in the finished home. The specifications of each home, which we share during the purchase process, describe what it includes in detail. Our team is always happy to walk you through them.

Written content

We may use AI tools to help draft, translate or proofread written content. Every text is reviewed, edited and approved by our team before it is published, and we take full responsibility for it.

Human review

No image or text is published without review by a member of our team, who checks that it represents each home accurately.

Our commitment

This approach is guided by the transparency principles of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689). If the way we use AI changes, we will update this section. If you have a question about any image, contact us.

Last updated: [09/10/2026]